BWMA Juror
Our honorable Jurors for 2020
The 2021 jurors will be announced in September 2021.
Agnes Koon, MH
Alexandra Tracy
Arvind Sundaresan
Chris Hewison
Chris Kyme
David Piesse
Deric Wong
Elsa Pau
Marc Baloch
Michael Lamb
Roger Steel
Wyman Leung M.Phil, FRM
The Consumer Ratings are aggregated scores derived from “Social Listening" and “Customer Feedback." Benchmark's Social Listening is a breakthrough methodology that involves deep-learning-based narrative analytics that removes the inherent bias of social listening tools and brand trackers for better-correlated performance. The analysis is cut by demographic, point in the purchase funnel, sentiment, NPS, and narrative source. Additional Customer Feedback is Benchmark's research initiatives using an online survey and utilizing Benchmark’s questionnaire approach. The exercise allows the index to ascertain insights into active insurance relationships of clients, prospective or non-prospective insurance (future) relationships of clients, their overall perception or experiences, awareness, and exposure to the Insurance landscape.
The Consumer Ratings – The highest scoring company of each category will be the award recipient and be awarded a 5-Star rating:
5-Star Rating ★★★★★ The top 10% of the performers in each category will be rated five stars, and these products or service levels are considered “Best of the Best."
4-Star Rating ★★★★ , The top 11-35%% of the performers in each category, will be rated four stars, and these products or service levels are considered “Better than Most."
3-Star Rating ★★★ The top 36-65% of the performers in each category will be rated three stars, and these products or service levels are considered “Average."
“The Rest" are performers scoring below 65% in each category will be rated as “the rest of the pack.”
A critical process to hear directly from vertical experts in digital, client servicing, sustainability, governance and products, and rebut submission materials that are misunderstood. An exchange platform for brokers and experts to better understand the metrics and KPIs behind the drivers for products and service level capabilities and receive a summary of expert reviews and findings.
The BENCHMARK’s rating programs are not about simply handing out a rating or a trophy — they are programs designed to act on behalf of the customers to validate what is going behind the scenes of the providers and helping providers do better each year. The process removes the sugar-coating and prettification and digs deeply into the providers’ operations, values, and practices. The process also holds the companies accountable for their behavior, and by offering them a chance to access the online KPI Dashboard that covers the industry’s market landscape, client demand assessment, and their own competency assessment, the companies can build on their strength and bridge the gaps of their shortcomings.
The process for Insurance providers involves five simple stages:
1. Choose the Categories you are either confident to compete in or gather industry insight into your capability in the area.
2. After confirming the entries, you will answer a standard questionnaire in your submission portal. It would be wise to give examples and to attach relevant appendices, videos, and screen captures.
3. During the implementation of the competition, BENCHMARK conducts social listening and customer feedback with thousands of respondents and netizens over 70+ social media platforms. The study reflects the voices of Active Clients, Considering and Non-Considering Clients regarding their satisfaction levels, perceptions of the firm, selection drivers, and what drives them away.
4. The findings from active practitioners will participate in the survey to gather insights into the agents’ sentiments towards the industry, their firm and rivals, and their attitudes towards clients and their firms.
5. An independent judging panel comprising over 30 independent consultants and industry veterans across the region with valuable industry insights will contribute to the decision-making process while referencing our proprietary interactive survey results that allow for a deeper dive into the customers’ minds.
6. You will then be invited to participate in a closed-door review session with our senior committee member to discuss the feedback. You will be offered a 7-day rebuttal window to address any missing information or misinterpretation of the information you provided in your submissions.
7. The very kind jurors will review the additional information you provide and offer their final judgment and scores.
Entry Opens: |
June 21, 2021 |
Close of Early Bird Offer: |
July 16, 2021 |
Close of Entry: |
July 23, 2021 |
Submission Deadline: |
August 31, 2021 |
Judging Period: |
September 2021 |
Rebuttal Sessions: |
Early October 2021 |
Results Announcement: |
Late October 2021 |
Media Outreach: |
November 2021 |
Gala Dinner: |
Early December 2021 (subject to local regulations) |
Social Media Campaign |
January to February, 2022 |
Participation Fees:
Entry per category – Early Bird |
USD 1,350 (on or before July 16) |
Regular price per category |
USD 1,650 (after July 16) |
The Benchmark Sustainable Wealth Forum is a knowledge exchange where industry leaders and winners of the Benchmark awards are featured. The Forum covers the financial eco-system and discovers the inside out of the providers’ practices that lead to a more sustainable industry through responsible and ethical investing in protecting the investors across multiple generations. The inaugural series covers the Winners at the Benchmark Wealth Management Awards of 2020. The topics covered in the Insurance series include topics from Product Proposition, Quality of Advice, Client Journey, Digital and Brand Value.
Between March and May of this year, we have helped seven winning companies gain over 200,000 impressions per interview on LinkedIn and Facebook with an average engagement rate of 3.16% compared to the market average of 2%.